[Federal Register: March 14, 2008 (Volume 73, Number 51)]
[Notices]
[Page 13911-13912]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr14mr08-79]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Request for Public Comment: 30-Day Proposed Information
Collection: Indian Health Service Customer Satisfaction Survey
AGENCY: Indian Health Service, HHS.
ACTION: Notice.
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SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 which requires 30 days for public comment on
proposed information collection projects, the Indian Health Service
(IHS) has submitted to the Office of Management and Budget (OMB) a
request to review and approve the information collection listed below.
This proposed information collection project was previously published
in the Federal Register (72 FR 69696) on December 10, 2007 and allowed
60 days for public comment. No public comment was received in response
to the notice. The purpose of this notice is to allow 30 days for
public comment to be submitted directly to OMB.
Proposed Collection: Title: 0917-NEW, ``Indian Health Service
Customer Satisfaction Survey.'' Type of Information Collection Request:
Three year approval of this new information collection, 0917-NEW,
``Indian Health Service Customer Satisfaction Survey.''
Form(s): Tribal Homeowner Survey, Tribal Partner Survey, Annual
Operator Operation and Maintenance (O&M) Survey, and Post Construction
O&M Survey. Need and Use of Information Collection: The IHS goal is to
raise the health status of the American Indian and Alaska Native people
to the highest possible level by providing comprehensive health care
and preventive health services. To support the IHS mission, the
Sanitation Facilities Construction Program (SFCP) provides technical
and financial assistance to American Indian Tribes and Alaska Native
villages for cooperative development and continues operation of safe
water, wastewater, and solid waste systems and related support
facilities.
The Indian Health Service Office of Environmental Health and
Engineering (OEHE), SFCP, ``Customer Satisfaction Surveys,'' will
provide the information needed to complete these goals. With the
information collected from Tribal homeowners, Tribal leaders, and
Tribal operation and maintenance operators the Sanitation facilities
programs will make improvements that will result in improved quality of
services.
[[Page 13912]]
Voluntary customer satisfaction surveys will be conducted through
phone calls, mail, and the Internet. The information gathered will be
used by agency management and staff to identify strengths and
weaknesses in current service provision, to plan and redirect
resources, to make improvements that are practical and feasible, and to
provide vital feedback to partner agencies, Tribal leaders, system
operators, health boards, and community members regarding customer
satisfaction or dissatisfaction with the SFCP. Affected Public:
Individuals. Type of Respondents: Homeowners who are customers of the
OEHE, SFCP.
The table below provides: Types of data collection instruments,
Estimated number of respondents, Number of responses per respondent,
Annual number of responses, Average burden hour per response, and Total
annual burden hour(s).
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Number of Responses per Total annual Burden hour Annual burden
Data collection instrument(s) respondents respondent response per response* hours
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Tribal Homeowner Survey......... 1,300 1 1,300 3 65
Tribal Partner Survey........... 175 1 175 3 8.75
Annual Operator O&M Survey...... 125 1 125 3 6.25
Post Construction O&M Survey.... 200 1 200 3 10
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Total....................... 1,800 .............. .............. .............. 90
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There are no Capital Costs, Operating Costs, and/or Maintenance
Costs to report.
Request For Comments: Your written comments and/or suggestions are
invited on one or more of the following points: (a) Whether the
information collection activity is necessary to carry out an agency
function; (b) whether the agency processes the information collected in
a useful and timely fashion; (c) the accuracy of public burden estimate
(the estimated amount of time needed for individual respondents to
provide the requested information); (d) whether the methodology and
assumptions used to determine the estimates are logical; (e) ways to
enhance the quality, utility, and clarity of the information being
collected; and (f) ways to minimize the public burden through the use
of automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology.
Direct Comments to OMB: Send your written comments and suggestions
regarding the proposed information collection contained in this notice,
especially regarding the estimated public burden and associated
response time to: Office of Management and Budget, Office of Regulatory
Affairs, Attention: Desk Officer for IHS, New Executive Office
Building, Room 10235, Washington, DC 20503.
Send Comments and Requests for Further Information: To request more
information on the proposed collection or to obtain a copy of the data
collection instrument(s) and/or instruction(s) contact: Mr. Kelvin
Vandever, Acting IHS Reports Clearance Officer, 801 Thompson Avenue,
Suite 120, Rockville, MD 20852-1627; call non-toll free (301) 443-8029;
send via facsimile to (301) 594-0899; or send your e-mail requests,
comments, and return address to: Kelvin.Vandever@ihs.gov.
Comment Due Date: Comments regarding this information collection
are best assured of having full effect if received within 30 days of
the date of this publication.
Dated: March 6, 2008.
Robert G. McSwain,
Acting Director, Indian Health Service.
[FR Doc. E8-5037 Filed 3-13-08; 8:45 am]
BILLING CODE 4160-16-M
