[Federal Register: September 8, 2009 (Volume 74, Number 172)]
[Notices]
[Page 46201-46202]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr08se09-77]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Request for Public Comment: 60-Day Proposed Information
Collection: Indian Health Service Customer Satisfaction Survey
AGENCY: Indian Health Service, HHS.
ACTION: Notice.
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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 which requires 60-day advance opportunity for
public comment on proposed information collection projects, the Indian
Health Service (IHS) is publishing for comment a summary of a proposed
information collection to be submitted to the Office of Management and
Budget (OMB) for review.
Proposed Collection: Title: 0917-NEW, ``Indian Health Service
Customer Satisfaction Survey.'' Type of Information Collection Request:
Three-year approval of this new information collection, 0917-NEW,
``Indian Health Service Customer Satisfaction Survey.'' Form(s): Tribal
Homeowner Survey, Tribal Partner Survey, Annual Operator Operation and
Maintenance (O&M)
[[Page 46202]]
Survey, and Post Construction O&M Survey. Need and Use of Information
Collection: The IHS goal is to raise the health status of the American
Indian and Alaska Native people to the highest possible level by
providing comprehensive health care and preventive health services. To
support the IHS mission, the Sanitation Facilities Construction Program
(SFCP) provides technical and financial assistance to American Indian
Tribes and Alaska Native villages for cooperative development and
continued operation of safe water, wastewater, and solid waste systems
and related support facilities.
The IHS of Environmental Health and Engineering (OEHE), SFCP
``Customer Satisfaction Surveys,'' will provide the information needed
to complete these goals. With the information collected from Tribal
homeowners, Tribal leaders, and Tribal operation and maintenance
operators, the Sanitation facilities programs will make improvements
that will result in improved quality of services.
Voluntary customer satisfaction surveys will be conducted through
phone calls, mail, and the Internet. The information gathered will be
used by agency management and staff to identify strengths and
weaknesses in current service provision, to plan and redirect
resources, to make improvements that are practical and feasible, and to
provide vital feedback to partner agencies, Tribal leaders, system
operators, health boards, and community members regarding customer
satisfaction or dissatisfaction with the SFCP. Affected Public:
Individuals. Type of Respondents: Tribal homeowners, Tribal leaders,
and Tribal operation and maintenance operators.
The table below provides: Types of data collection instruments,
Estimated number of respondents, Number of responses per respondent,
Annual number of responses, Average burden hours per response, and
Total annual burden hour(s).
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Number of Responses per Total annual Burden hours Annual burden
Data collection instrument(s) respondents respondent response per response* hours
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Tribal Homeowner Survey......... 1,300 1 1,300 3 65
Tribal Partner Survey........... 175 1 175 3 8.75
Annual Operator O&M Survey...... 125 1 125 3 6.25
Post Construction O&M Survey.... 200 1 200 3 10
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Total....................... 1,800 .............. .............. .............. 90
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There are no Capital Costs, Operating Costs, and/or Maintenance
Costs to report.
Request for Comments: Your written comments and/or suggestions are
invited on one or more of the following points: (a) Whether the
information collection activity is necessary to carry out an agency
function; (b) whether the agency processes the information collected in
a useful and timely fashion; (c) the accuracy of the public burden
estimate (the estimated amount of time needed for individual
respondents to provide the requested information); (d) whether the
methodology and assumptions used to determine the estimate are logical;
(e) ways to enhance the quality, utility, and clarity of the
information being collected; and (f) ways to minimize the public burden
through the use of automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
Send Comments and Requests for Further Information: Send your
written comments, requests for more information on the proposed
collection, or requests to obtain a copy of the data collection
instrument(s) and instructions to: Ms. Betty Gould, Reports Clearance
Officer, 801 Thompson Ave., TMP, Suite 450, Rockville, MD 20852-1601;
call (301) 443-7899; send via facsimile to (301) 443-2316; or send your
e-mail requests, comments, and return address to: Betty.Gould@ihs.gov.
Comment Due Date: Your comments regarding this information
collection are best assured of having full effect if received within 60
days of the date of this publication.
Dated: August 28, 2009.
Yvette Roubideaux,
Director, Indian Health Service.
[FR Doc. E9-21419 Filed 9-4-09; 8:45 am]
BILLING CODE 4165-16-M
